What is Practice Culture? We define Practice Culture as “the way your staff do things, it’s learned from you – the Practice Leader, but becomes intrinsic in the behaviour of your people. It’s what delivers an excellent patient experience, optimises operations and is a powerful marketing tool. It’s fluid and ever evolving, willing to be shaped fit for purpose”.

Now, more than ever, Culture is what separates us from our competitors and defines our success. But it’s no walk in the park. It’s one of the greatest business challenges we face and that’s worth some serious attention.

We have a range of ways to help you define your Practice Culture. Contact us to find out more.

The Culture re-Design is for practices ready to take a strategic approach to their people and practice development. It moves a practice away from reactive management to proactive leadership. Embedding the right culture for your practice will simultaneously improve the patient and employee experience. There has never been a more important time to improve your Practice Culture.

The process involves;

  • Evaluation of current culture & climate of practice
  • Articulating purpose & values
  • Identify cultural priorities
  • Behaviours (enabling & destructive)
  • Emotional culture – EX & PX
  • Psychological safety
  • Communication & symbols
  • Norms & rules
  • Rituals
  • Evaluation, iteration & reinforcement

The Consultant – Naomi (Nomes) Arnold is a Consultant and Coach with more than 20 years experience providing high level people and performance solutions across a variety of industries. She has held positions such as People Development Manager, Blake Dawson and Regional HR Manager (AUS, NZ & SE Asia), Hyder Consulting. Naomi is also the Co-owner and General Manager of two dental practices in Tasmania. She draws on her combined and unique experience to be able to provide contextual support and advice to Dentists and their managers.

Cost & Location – The culture re-design process is conducted in-house. POA.